CGI Windows & Doors Service Nationwide | TruePane Windows & Doors

Why Palm Beach Gardens Homeowners Choose CGI Windows & Doors

We provide independent CGI in Palm Beach Gardens windows and doors repair, service, and replacement for homeowners whose Sentinel, Estate Collection, Targa, and Bali units are showing their age. Most of the CGI service calls we run in this city come down to two things: salt-air corrosion eating at aluminum frames and hardware near the Intracoastal, and seal failures in dual-pane glass that original owners were told would last a lifetime. We fix both, using OEM CGI parts where they matter and exact-spec matches where the factory has moved on. We are not a CGI dealer and we are not affiliated with the manufacturer. We are the shop that shows up when the warranty has expired and the HOA is sending letters. Call (772) 794-8169 to schedule service.

Call (772) 794-8169

CGI built its reputation in South Florida on hurricane-rated aluminum and vinyl systems that hold up under wind loads a lot of other brands never bothered to engineer for. But reputation does not stop a Targa door roller from seizing after fifteen years of salt exposure, and it does not regas an argon-filled Sentinel unit that has slowly fogged out. That is where we come in. We have worked on CGI product lines across Palm Beach County for years, and we know what fails, when it fails, and what actually fixes it. No guesswork. No upselling to replacement when a repair restores the original performance.

Why Trust TruePane Windows & Doors for Your CGI Windows & Doors?

Our techs know CGI hardware the way a mechanic knows a specific engine family. We can tell you within minutes whether a Targa sliding door needs new rollers or a full track replacement, because we have pulled dozens of those doors apart in Palm Beach Gardens homes from Mirasol to Frenchman’s Creek. We know the Estate Collection’s meeting rail foam compresses over time and we stock the replacement weatherstripping that restores the seal. We know which Sentinel units are worth regassing and which ones need new insulating glass. That depth of brand-specific knowledge is what separates a real service shop from a contractor who shows up and starts improvising.

Dale Kessler, our owner, learned the trade at Palm Beach State College’s building construction program and has spent more than two decades focused exclusively on windows and doors in South Florida. He grew up off Northlake Boulevard, close enough to the old groves that he still thinks of Palm Beach Gardens as a working town first and a resort town second. His father hung screens and repaired jalousies on weekends, so the trade was never abstract to him. That local history shows up in how we approach every CGI job: measure twice, quote the manufacturer line on paper, and register both warranty layers before the truck leaves your driveway. If it is not in the written scope, it is not in the price, and if it is in the price, we stand behind it.

Every CGI repair we complete is covered by our Done Right Promise. If a gasket shifts or a roller binds within 90 days of our work, we come back and fix it. No paperwork fights. No arguing about who did what. We are also honest about what we are not. We are not an authorized CGI dealer. We do not pretend otherwise. What we are is a local, independent service provider with the experience to handle CGI products correctly, the parts relationships to get what the job needs, and the standing to answer the phone when you call.

Common CGI Windows & Doors Problems We Fix in Palm Beach Gardens

• Fogged or hazy glass in Sentinel Series impact windows. The Sentinel line used dual-pane insulating glass with an argon gas fill. Over 15 to 25 years, the edge seal on the spacer can degrade and the argon escapes. What you see is interior fogging or a milky film between the panes that never wipes clean. It is not a leak. It is a dead thermal seal. We replace the insulating glass unit with an exact-spec match that meets the original Miami-Dade NOA performance listing.
• Corroded or pitted aluminum frames near saltwater exposure. Along PGA Boulevard, the Intracoastal, and anywhere within a few miles of the ocean, salt-laden air eats aluminum faster than it does inland. We regularly see CGI frames with white powder blooms, pitting, and seized hardware. If the frame extrusion is still structurally sound, we clean, treat, and replace the corroded hardware with stainless components. If the frame itself is compromised, we will tell you straight and quote a replacement.
• Failed roller assemblies and worn guide tracks on Targa Series sliding glass doors. Targa doors from the early 2000s are heavy doors, and their rollers were never designed to carry that weight forever. After a decade and a half, the nylon wheels flatten, the bearings seize, and the door starts grinding instead of gliding. We replace rollers with OEM or exact-spec stainless assemblies and realign the track. On doors with deep track wear, we quote a track replacement rather than patching the problem.
• Air leakage and water weeping where Estate Collection sashes meet. The Estate Collection single-hung windows rely on foam weatherstripping at the meeting rail to keep air and water out. That foam compresses and disintegrates with age and South Florida heat. The result is a draft you can feel on a windy afternoon and water staining on the interior sill after a hard rain. We pull the sash, clean the channel, and install fresh compression gaskets that restore the original seal.
• Stiff or increasingly difficult cranks on Bali Series casement and awning windows. Every year in Palm Beach Gardens, salt and humidity work their way into crank mechanisms and hinge tracks on the Bali line. Operators get stiff, then they get crunchy, then they strip out. We remove the sash, clean the hinge tracks, replace worn operators and stainless hinges, and re-lubricate with a marine-grade product that holds up in coastal conditions. Left alone, a stiff crank becomes a broken crank, and then you have a window that will not close when a storm is bearing down.

CGI Parts & Our Repair-vs-Replace Approach

We use original CGI components whenever they are available and whenever they are the right call. For critical water-management and structural parts, gaskets, rollers, locking hardware, stainless hinges, we prefer OEM. There is no good reason to gamble on a generic roller in a hurricane-rated sliding door. For discontinued trim pieces or obsolete glass packages where CGI no longer supplies the part, we source exact-spec aftermarket matches that meet the same Miami-Dade NOA performance requirements. If a part does not meet spec, we do not install it.

Our repair-vs-replace rule is simple. If the frame is square, the glass is sound, and the operating hardware can be refreshed to restore original performance, we repair. That is the honest call on most Sentinel fogged-glass jobs and most Targa roller replacements. If the frame is corroded through, the glass package is obsolete, or the energy performance cannot be restored, we tell you that too. We will not patch a window that is done. We will quote current impact-rated CGI lines when replacement is the better long-term answer in CGI in Jupiter and Palm Beach Gardens. Call (772) 794-8169 and we will walk you through the decision with numbers on paper.

Our CGI Service Process - Step by Step

1. 1
   Diagnosis. We identify the exact CGI model and series, document the failure, and check for related issues. A fogged Sentinel unit often has a stressed frame from years of thermal cycling. A stiff Bali crank usually has corroded hinge tracks too. We find the root cause, not just the symptom.
2. 2
   Repair or replacement quote. We price the OEM parts, the exact-spec match where needed, and the labor, and we put it in writing. You see the line items before anything gets ordered. No surprise line items on the bill. No change orders after the fact.
3. 3
   Repair or installation. We remove sashes carefully, clean and prep the openings, install the new parts or the new units, and set everything square. We measure every opening twice. The frame gets re-squared before the sash goes back in.
4. 4
   Testing. We operate every window and door through its full range at least a dozen times. We check the seal with a smoke pencil on windy days. We test the locking hardware under load. If the pane is not true, the job is not done.
5. 5
   Warranty registration. When we install new CGI products, both manufacturer warranty layers get registered in writing, durations stated, before our truck leaves your driveway. Our Done Right Promise covers the workmanship on every repair and every install.

CGI Products We Service & Install in Palm Beach Gardens

We service and install the full current CGI residential product range that makes sense for Palm Beach Gardens homes, offering full Window Installation services when needed. That includes Sentinel Series impact windows, the Estate Collection single-hung and picture window lines, Targa Series impact sliding glass doors, and Bali Series casement and awning windows. We keep common gaskets, compression weatherstripping, stainless hinges, operators, and lock sets in local stock so most repair work does not wait on a parts shipment. For older CGI products, including discontinued glass packages and trim profiles, we source exact-spec matches and verify compliance before installation. If you are not sure which series you have, we can identify it from the etched corner marking on your glass or the label on the frame.

We Also Service These Brands

CGI is one of more than a dozen manufacturer lines we work with, and we quote side by side on paper so you can compare. If you have Andersen, Pella, PGT, or ViewLux windows and doors in the same Palm Beach Gardens house, one call covers all of them. We are not married to any single brand. We are married to doing the work right, whichever manufacturer’s name is etched into the glass.

FAQs - CGI Windows & Doors Service in Palm Beach Gardens

Book Your CGI Service in Palm Beach Gardens, FL

If your CGI windows or doors are fogged, binding, corroded, or just not closing the way they used to, call us at (772) 794-8169. A live person answers, 24 hours a day, 7 days a week. We will schedule the service visit, send a background-checked, uniformed technician, and put the quote in writing before anything gets ordered.

Written by Dale Kessler, Owner at TruePane Windows & Doors, serving Palm Beach Gardens and the surrounding communities.