CGI Custom Windows & Doors Nationwide | TruePane Windows & Doors

CGI Custom Windows & Doors in Palm Beach Gardens: What to Know First

CGI custom windows and doors in Palm Beach Gardens typically run $1,800 to $8,500 per opening depending on glass package, frame finish, and whether the unit carries Miami-Dade or HVHZ approval. Most custom CGI orders take six to nine weeks from approved shop drawings to install day, unless a custom-lite reroute or crating change shortens the lead. We’re an independent CGI service provider, not a factory branch, and our pricing has no hidden freight, crating, or change-order fees on the back end.

Call (772) 794-8169

This page is for Palm Beach Gardens homeowners who already own CGI windows, doors, or storefront glazing and need custom work done right – or who are ordering new custom CGI and want straight answers before committing. If you need a free estimate, call (772) 794-8169 and a live person answers, day or night.

How CGI Products Fail - and How We Fix Them

• Custom shape windows losing seal at the radius corners. On CGI’s custom-radius and arch-top units, the glass and frame expand at different rates through a Palm Beach Gardens summer, and the seal at the tightest part of the curve is where the first condensation shows up. We see this on the Estate Collection fixed-lite and picture units most often. Fix: pull the sash or lite, clean the seat, reset with fresh setting block and sealant, verify true before re-glazing.
• SDLs (Simulated Divided Lites) rattling or lifting at the bar intersections. CGI’s SDL bars on their 600 Series and Targa impact units are factory adhered, but years of direct sun on a west-facing wall in PGA National can loosen the adhesive and make bars buzz when the wind picks up. Fix: remove, clean, and re-adhere with the correct structural tape, then register the repair against the original warranty before we leave the driveway.
• Roller tracks and interlock wear on oversized sliders. CGI’s heavier multi-panel sliding units – the kind you find across Bay Colony or Mirasol – put real load on the bottom track. When the panel drags, it is almost never the glass. It is a worn roller assembly or a track that was not shimmed level on the original install. Fix: replace rollers or strip and re-level the track, set the panel so the interlock seals are flush and the reveal is even.
• Interlocking headers binding on out-of-square openings. On CGI casement and awning custom units, a slightly out-of-square rough opening can make the interlock bind within two seasons. The window looks warped, but it is the opening that moved. Fix: re-set the unit with corrected shimming or re-square the frame, not the sash. We measure every opening twice before ordering, because a custom CGI window cut to a bad measurement is an expensive mistake.
• Custom lite configurations (architectural grilles) coming apart at the center meeting joints. This is mostly on CGI 400 Series fixed-lite with decorative interior or exterior grille options. The plastic or aluminum clips that hold the lite grid at the center could have cracked during a pressure cycle. Fix: we re-clip and re-bed the grid with OEM-spec fasteners rather than silicone, which stops the rattle without voiding the warranty.

Our CGI Custom Windows & Doors Process

Here is how a CGI job runs when you call us in Palm Beach Gardens.

1. 1
   Call and describe what you are seeing. You get a live person, not a phone tree. If it is a failed seal, a binding panel, or you are pricing a custom shape, we schedule the walk-through.
2. 2
   Our technician comes out, measures twice, and documents everything. We check the opening, the existing frame condition, the glass package, and note your exposure – a custom unit on a direct east wall in Palm Beach Gardens needs different glass considerations than a shaded north elevation.
3. 3
   You get a written scope with manufacturer lines side by side. For custom work, we quote CGI alongside alternatives like Andersen, Pella, or PGT when it makes sense, so you see exactly what you are buying and what it will cost before you commit.
4. 4
   We order OEM parts or full custom units to spec. Where an OEM part matters for warranty integrity, we use OEM. Where a quality aftermarket roller or sealant outperforms OEM at a better cost, we tell you and show you why, and we put that in the written scope.
5. 5
   We install, water-test, and adjust. Every sash is set, operated, and sealed. We check the reveal lines top to bottom, run the water test on any sill or track work, and make sure the interlock is tight.
6. 6
   We register both warranty layers in writing before the truck leaves. That is The Keystone Standard. Manufacturer warranty on the product, registered to your address, and our Done Right Promise on the work – in writing, no arguing.

What CGI Custom Windows & Doors Costs in Palm Beach Gardens

Real numbers, the way we quote them:

• Custom fixed-lite replacement glass (seal failure or cracked) – $420 to $1,180 per lite depending on size, thickness, and Low-E or tint package.
• Custom arch-top or radius CGI window, new order – $2,600 to $5,900 per opening depending on frame color, impact rating, and glass options.
• Oversized sliding door panel rebuild (rollers, interlock, track) – $680 to $1,850 per panel, including labor and hardware.
• Custom SDL grille replacement and re-adhesion per lite – $180 to $410 per lite grid.
• Full custom CGI storefront or curtain wall section replacement – $9,000 to $24,000 depending on span, glass type, and lifting requirements.

What moves the price: glass package, frame finish, whether the unit needs HVHZ or Miami-Dade approval, and how much existing framing has to come out to get a true opening. We price the whole job up front – no surprise line items, no freight fees tacked on at the end. Call (772) 794-8169 for an exact quote. The estimate is free, and it comes in writing.

Why Palm Beach Gardens Homeowners Call TruePane Windows & Doors for CGI Work

We have been at this in Palm Beach Gardens for a long time. Our techs work in uniforms, they are background-checked, and they treat your house the way they would treat their own mother’s. When we quote a CGI custom unit, we give you the line item breakdown without making you ask. If the opening is out of square, we tell you before the glass order goes in. If the right fix is a part we can get locally in two days instead of six weeks from the factory, we tell you that too, and we put it in the scope.

We service and install custom windows and doors from CGI plus Andersen, Pella, and PGT. That matters in Palm Beach Gardens, where a lot of homeowners bought CGI in the early 2000s and now need custom glass matched to what is already on the house. We know which series glass matches your existing tint. We know which frames are worth keeping and which should be replaced. And if it is not in the written scope, it is not in the price - and if it is in the price, we stand behind it.

FAQs

Can you get CGI parts for windows and doors that are no longer in production? Yes, in most cases. We have sources for new-old-stock CGI hardware, track, and locking components, and when an exact OEM part is not available we will tell you and quote a compatible aftermarket option before doing the work. Some discontinued CGI lami-glass tints have to be custom-matched, which adds lead time, and we will tell you that on the estimate.

Does replacing my custom CGI lite void the manufacturer warranty? It depends on how the glass was originally installed and what exactly has failed. If the unit was installed correctly and the seal or interlock failed due to a manufacturing defect, we can usually repair or replace under the original CGI warranty and we handle the registration paperwork for you. If the failure is due to installation or building movement, the warranty will not cover it, but our Done Right Promise covers the work we put in.

Is it better to repair my CGI window or door or replace it? In Palm Beach Gardens, we generally recommend repair when the frame is sound, the glass package is still available, and the failure is a seal, a roller, an interlock, or a hardware component. When the frame is out of true, the glass is obsolete and the lami is delaminating, or the unit has been through multiple patch jobs, replacement is the better money. We will quote both options side by side so you can see the math before you decide.

How long will a custom CGI order take? For a custom shape, oversized panel, or special lite configuration, plan on six to nine weeks from approved drawings. That is factory lead time, not our scheduling delay. If you need a board-up or temporary closing while you wait, we can handle that in one visit.

Do you come to all parts of Palm Beach Gardens? Yes, we work Palm Beach Gardens, PGA National, Mirasol, BallenIsles, Bay Colony, Old Palm, and the surrounding communities all the way up the Treasure Coast. Our lead glazier and owner, Dale Kessler, grew up off Northlake Boulevard, and this town is our home.

If you have questions about your CGI custom windows or doors, call (772) 794-8169 and we will give you an honest answer and a free written estimate. No pressure, no vague assurances, just a square deal.

Written by Dale Kessler, Owner, TruePane Windows & Doors at TruePane Windows & Doors, serving Palm Beach Gardens and nearby areas.